Refund Policy — Statuo

Rev. 1 — Last updated: 7 July 2026

Courtesy translation. In case of any discrepancy, the Italian version prevails (statuo.io/rimborsi).

1. How payments work

Statuo subscriptions are sold through Paddle.com Market Ltd, acting as authorized reseller (merchant of record): charges, invoices and any refunds are processed by Paddle and credited to the original payment method. This policy supplements, for the Statuo service, Paddle's refund policy.

2. Free trial: try first, pay later

Every plan includes a 14-day free trial with no payment method required: it exists precisely so you can evaluate the Service risk-free. No charge occurs before an explicit subscription.

3. Refunds

• First charge: if within 14 days of the first payment the Service has technical problems that prevent its use and that we cannot resolve, we refund in full upon request.
• Renewals: subscriptions can be cancelled at any time from the panel with effect from the end of the current period; no pro-rata refunds are given for periods already started. Renewals charged in error (e.g. a cancellation made before renewal but not registered) are refunded in full.
• Duplicate or incorrect charges: always refunded in full.

4. How to request a refund

Write to hello@statuo.io stating your account e-mail and the reason, or reply to your Paddle receipt. We respond within 2 business days; approved refunds are processed by Paddle to the original payment method, normally within 5-10 business days depending on the circuit.

5. Statutory rights

The Service is reserved for professionals and businesses (B2B). Mandatory rights under applicable law remain in any case unaffected.