Terms and Conditions of Service — Statuo
Rev. 3 — Last updated: 9 July 2026
Courtesy translation. In case of any discrepancy, the Italian version prevails (statuo.io/termini, statuo.io/privacy).
1. The Provider
The Statuo service (the "Service") is developed and provided by Apdsoftware of Carlo Zuffetti (apdsoftware.it), Via C. Colombo 15, 24047 Treviglio (BG), Italy, VAT IT03835250162, contact e-mail hello@statuo.io (the "Provider").
2. Definitions
- Customer: the web agency, company or VAT-registered professional subscribing to the Service. The Service is reserved for parties acting for business or professional purposes (B2B); it is not intended for consumers. Upon registration the Customer declares to act for professional purposes and to hold a VAT number (or the equivalent tax identifier of their jurisdiction), and shall hold the Provider harmless from the consequences of untrue declarations.
- Service: the SaaS uptime monitoring platform, including checks from multiple locations, alerts, customizable white-label status pages and the management panel.
- Monitored Sites: the web addresses the Customer adds to the platform.
- End Users: the Customer's own clients, to whom the Customer may resell the Service or include it in their offerings.
3. Subject matter and acceptance
3.1. These Terms govern the use of the Service. Acceptance occurs upon account registration or, if earlier, upon first use.
3.2. The Provider may update these Terms; material changes will be communicated at least 30 days in advance by e-mail. Use of the Service after that period constitutes acceptance. In case of disagreement, the Customer may withdraw without penalty before the changes take effect.
4. Trial period and plans
4.1. The Service offers a 14-day free trial, with no obligation to provide a payment method. At the end of the trial, adding new sites requires subscribing to a plan; monitoring of sites already added is not interrupted immediately, but the Provider reserves the right to suspend it after a further 30 days.
4.2. Plans, limits (number of sites, check frequency) and prices are indicated on statuo.io and in the panel. The Provider may change them; for active subscriptions, price changes apply from the next renewal, with at least 30 days' notice.
5. Payments and invoicing
5.1. Subscriptions are sold through Paddle.com Market Ltd (or the competent Paddle group company), acting as authorized reseller (merchant of record). Consequently: (i) the purchase transaction — charges, invoicing, VAT, any refunds — occurs between the Customer and Paddle and is governed by Paddle's terms and refund policy; (ii) the service relationship, governed by these Terms, is between the Customer and the Provider. In case of conflict, Paddle's terms prevail for the transactional part, these Terms for the provision of the Service.
5.2. Subscriptions renew automatically at the end of each period (monthly or annual) unless cancelled before renewal from the panel or through Paddle.
5.3. In case of non-payment, the Provider may suspend Service functions after reasonable notice and, where the default persists for more than 30 days, terminate the contract.
6. Customer obligations and responsibility
6.1. The Customer warrants that it monitors only sites it owns or for which it has received authorization from the respective owners.
6.2. The Customer is responsible for safeguarding access credentials and for all activities carried out through its account.
6.3. It is forbidden to use the Service to: overload or damage third-party systems; carry out unlawful activities; resell access to the platform as such (reselling the monitoring service to End Users, white-label, is instead expressly permitted and encouraged).
6.4. In its dealings with End Users the Customer acts in its own name and on its own behalf: the Provider is extraneous to such relationships and the Customer shall hold the Provider harmless from any claim by End Users.
6.5. In case of breach of art. 6.3, of use of the Service liable to compromise the security or stability of the platform, or of well-founded risk to third-party systems, the Provider may immediately suspend, in whole or in part, the account concerned, notifying the Customer at the same time and restoring the Service once the cause ceases. Art. 11.3 remains unaffected.
7. White-label and intellectual property
7.1. The Customer may apply its own brand to the status pages and present monitoring as its own service. The Customer warrants that it holds the rights to the trademarks, logos and content uploaded.
7.2. The software, the infrastructure and all intellectual property rights in the Service remain the exclusive property of the Provider. The Customer is granted a non-exclusive, non-transferable licence limited to the duration of the subscription.
7.3. Monitoring data relating to the Customer's Monitored Sites (check results, statistics, history) is at the Customer's disposal and may be exported from the panel in an open format (CSV/JSON) during the relationship and within 30 days of termination.
8. Service levels and limitations
8.1. The Provider supplies the Service with professional diligence but does not warrant that the Service will be uninterrupted or error-free. Scheduled maintenance will, where possible, be announced in advance.
8.2. The Service is a detection tool: multi-location confirmation reduces but does not eliminate the possibility of false positives or missed detections (due, by way of example, to network issues between the locations and the site, site configurations, hosting-side blocks).
8.3. Alert delivery also depends on third-party providers (e-mail providers, Telegram, Slack, Microsoft Teams): the Provider is not liable for delays or failed deliveries attributable to such third parties.
9. Limitation of liability
9.1. To the maximum extent permitted by law, the Provider's aggregate liability for any damage arising from the contract shall not exceed the amount paid by the Customer in the 12 months preceding the harmful event.
9.2. The Provider is not liable for indirect damage, loss of profit, loss of data or goodwill, nor for damage suffered by the Customer's End Users.
9.3. Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence.
10. Personal data protection
10.1. For the Customer's account data (identification, e-mail, billing), the Provider acts as data controller, as per the privacy notice at statuo.io/privacy.
10.2. Where monitoring involves processing personal data on behalf of the Customer (e.g. End Users' e-mail addresses added as notification channels), the Provider acts as processor under art. 28 GDPR; the parties enter into the data processing agreement (DPA) available at statuo.io/dpa.
10.3. Data is hosted predominantly on servers located in the European Union (Hetzner Online GmbH, Germany; Google Cloud, Milan — with continuous backup and a disaster-recovery standby on Google Cloud in Belgium, always within the EU); execution of monitoring checks also takes place from a Google Cloud location in the United States (Iowa), with no data storage on the non-EU system. The list of sub-processors is set out in the privacy notice.
11. Duration, withdrawal and termination
11.1. The contract lasts for the chosen subscription period and renews automatically pursuant to art. 5.2.
11.2. The Customer may cancel at any time with effect from the end of the current period; no pro-rata refunds are due, without prejudice to Paddle's refund policy.
11.3. The Provider may terminate the contract with immediate effect, upon notice, in case of serious breach of these Terms (in particular arts. 6 and 7).
11.4. Upon termination, panel access and public status pages are deactivated; data is retained for 30 days for export purposes and then deleted.
12. Final provisions
12.1. Governing law and jurisdiction: these Terms are governed by Italian law. The Court of Bergamo (Italy) has exclusive jurisdiction over any dispute, without prejudice to mandatory statutory jurisdiction.
12.2. Force majeure: neither party is liable for non-performance due to events beyond its reasonable control (e.g. widespread network or datacenter failures, large-scale cyberattacks, acts of authority, disasters). Obligations are suspended for the duration of the event; if it exceeds 30 days, either party may withdraw without penalty.
12.3. Assignment: the Customer may not assign the contract without the Provider's prior written consent. The Provider may assign the contract in the context of business transfers, mergers or reorganizations, notifying the Customer.
12.4. Entire agreement: these Terms, together with the DPA and the documents referred to herein, constitute the entire agreement between the parties in relation to the Service and supersede any prior understanding.
12.5. The invalidity of any clause shall not affect the remaining ones.
12.6. This document is made available in English and Spanish for convenience; in case of discrepancy the Italian version prevails.
12.7. Notices: any communication concerning the contract may be made by e-mail to the Customer's address registered in the panel and, for the Provider, to hello@statuo.io.
Pursuant to articles 1341 and 1342 of the Italian Civil Code, the Customer specifically approves the following clauses: 3.2 (amendments to the Terms), 5.2 (automatic renewal), 5.3 and 6.5 (suspension), 8 (service limitations), 9 (limitation of liability), 11.3 (termination), 12.1 (exclusive jurisdiction), 12.3 (assignment).